Last updated: August 10, 2026
Contact support
For Magnetfolio support, email contact@magnetfolio.com. Include the email address on your account, your device type, and a short description of what happened.
Account help
If you cannot sign in, check that you are using the same email address you used to create the account. Password reset and email verification are handled through Magnetfolio account emails.
Collection and Passport help
If a magnet, Passport stamp, Vault, Gift, reward, or share image does not look right, send a screenshot and the magnet or city name. This helps us identify whether the issue is visual, account-related, or device-specific.
Delete account
You can request account and cloud data deletion from the app settings or from the public deletion page: Delete your Magnetfolio account.
Privacy and terms
Read the Privacy Policy and Terms of Use for how Magnetfolio handles account data, collection data, gifts, sharing, and future digital purchases.
Payments and refunds
Magnetfolio digital magnets and digital app features remain in your collection after delivery. Physical returns do not apply to delivered digital content.
If purchases are made through the App Store or Google Play, billing, cancellations and eligible refund requests are handled by Apple or Google under their platform rules. If a purchase was not delivered, was duplicated, or was affected by a technical error, email contact@magnetfolio.com.